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Analysis of Self Service Technology and Retail Brand Equity

The purpose of this study is to provide an examination, within grocery retailing, of whether a positive linkage between SST usage and consumer-based retailer brand equity exists. The study portrays co-creation as a key mediator, which means we are going to investigate whether different levels of customer co-creation, by means of SST usage, can help in building a strong retailer brand.

The Effects of Culture on Retail Customer Service Expectations in the US and Sweden

This thesis attempts to clarify the impact of cultural differences on customer expectations of service level. Furthermore, we want to determine whether or not expectations of service differ enough to be quantifiable between two countries, Sweden and the US, mostly regarded as similar in business practices. The conclusion showed that higher ratings on four of Hofstede’s five cultural indexes were a

En grön dag på Musikhögskolan

13 april 2026 12:00 till 12:45 | Välkommen till en grön dag på Musikhögskolan i Malmö! Här sätter vi fokus på musikens möjligheter i miljö- och hållbarhetsfrågor. Under en interaktiv ”grön happening” i Liljeforssalen bjuder Musikhögskolans miljönämnd in till drop-in kl. 12.00–12.45. Kom förbi, mingla och ta del av live-musik, hållbarhetsforskning, gröna musik- och litteraturtips från biblioteket o

https://www.medarbetarwebben.lu.se/evenemang/en-gron-dag-pa-musikhogskolan - 2026-05-04

Exploring the influence of online traveller information services on the use of public transport by older people and people with functional limitation : A mixed methods approach

This paper presents findings on the role of online traveller information services in regional public transport for olderpeople and people with functional limitations. An explanatory mixed methods design was used. A quantitative questionnairestudy of the target group’s need of traveller information and use of online traveller information services provided the basisfor a qualitative focus group stud

Silent distrust, vocal campaign- The reality of social services after the LVU- storm- A qualitative interview study on trust, treatment, and disinformation

På senare år har socialtjänsten i Sverige blivit måltavla för desinformationskampanjer, där särskilt den så kallade LVU-kampanjen har väckt starka reaktioner och spridit misstro mot myndigheten, framför allt bland utrikesfödda grupper. Denna uppsats undersöker hur socialarbetare upplever att dessa kampanjer påverkar deras arbete och relationen till klienter, samt hur de hanterar frågor om förtroen

An Investigation into a Grocery Store Loyalty Card and its Accompanying Promotional Benefits Effect on Service Loyalty

The purpose of this study is to investigate a loyalty card and its relation to accompanying promotional benefits, and their linkages to grocery retail service loyalty. Also, the aim sets out to find relationships between demographic variables and proneness towards the promotional benefits, the loyalty card, and loyalty. A quantitative approach has been assumed and empirical data has been collected