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Det råder en hög konkurrens inom reseindustrin, både mellan resebyråer men också genom den bokning som sker på internet, det blir därmed avgörande att skapa konkurrensfördelar genom kundrelationer. Frontpersonal måste alltid leverera god service samtidigt som det ständigt efterfrågas ett högre tempo och ökad försäljning. Då forskning visar att dessa två komponenter inte går att kombinera då den en

Purpose – The purpose behind our study was to understand how individuals socially construct followership in a management consultancy. We did this through exploring the relations between consultants and their selected leaders, as well as through exploring how they related to the notion of followership. Literature review – We selected theory that was relevant with respect to our research question a

Syftet med studien är att undersöka hur det fysiska och det digitala flödet för sterilhantering av instrument kombineras på ett sjukhus. Detta för att kunna utläsa hur dessa två flöden stödjer varandra mot riskförebyggande för att tillgodose behoven för ett framgångsrikt tjänstemöte.

Objective:We explore whether standardisation in health care based on evidence on group level and a public health perspective is in conflict with responsiveness towards individual patient’s expectations in Swedish primary care.Methods:Using regression analysis, we study the association between patient views about providers’ responsiveness and indicators reflecting provider’s adherence to evidence-b

I en allt mer krympande värld, måste organisationer lära sig att snabbt reagera på marknadsförändringar. Medan organisationer blir bättre på att införa nya affärsprocesser, kvarstår problemet med en tungrodd och svårföränderlig IT–miljö. Det hela görs inte bättre av att organisationer blir mer och mer beroende av sin IT–infrastruktur. Det hela blir en paradox, då det som organisationerna är mest b

Chemical Management Services (CMS), an application of Product Service Systems (PSS) in the chemical sector, attempts to optimise chemical consumption patterns. CMS works by changing the fundamental relationship between chemical suppliers and chemical customers and providing incentives to both to reduce the quantity of chemicals used. CMS is gaining increasing popularity as a tool for cost savings

The frequent replacement of office furniture contributes to the increasing production of solid waste that leads to the use of more landfill space. Germany only produces approximately 700000 t of office furniture waste per year whereas most of this waste goes to landfill or incin-eration (Nolte, 2001). In addition, there are concerns about the use of hazardous chemicals in office furniture producti

Att hantera mångfald kan definieras på olika sätt. En betydelse orden kan ha är bland annat att förstå att det finns olikheter bland anställda och att dessa olikheter kan, om de är rätt hanterade, fungera som en tillgång till att arbeta mer effektivt och ändamålsenligt. De flesta forskare inom mångfald anser att mångfald är till fördel, men det finns även andra forskare som ser problemet som mångf

Syftet med uppsatsen är att undersöka om ledningens förståelse för Revenue Management (RM) påverkar kundens uppfattning om ett rättvist pris. De frågeställningar vi behandlar i uppsatsen är följande; Hur påverkar ledningens förståelse för RM frontpersonalens arbete med verktyget? Hur uppfattar frontpersonal att kunden reagerar på RM? Slutsatser: Teori och fallstudie visar att ledningens förståelse

The objective of this review is to examine how drug spending in different age groups changed during the 1990s. Time series analysis of registered data on prescription drug spending were performed, along with two decompositions, one of which was spending in three components: price, quantity (defined daily dose) and residual. The size of the residual is a measure of the impact of changes in drug tre

Suicide is a major global health problem imposing a considerable burden on populations in terms of disability-adjusted life years. There has been an increasing trend in fatal and attempted suicide in Iran over the past few decades. The aim of the current study was to assess overall, gender and social inequalities across Iran's provinces during 2006-2010.

Background: Sweden is a high endemic region for multiple sclerosis (MS), a neurologic disorder characterized by repeated inflammatory episodes affecting the CNS. The disease has its peak age of onset at approximately 30 years and affects women twice as often as men. The young age of onset makes MS one of the major causes of reduced capacity to work due to neurologic disease in Western society. Nat

There is a need for integrated care and smooth collaboration between care-providing organisations and professions to create a continuum of care for frail older people. However, collaboration between organisations and professions is often problematic. The aim of this study was to examine the process of implementing a new continuum of care model in a complex organisational context, and illuminate so

Background and objectives Multi-institutional quality improvement registries (QI registries) are a promising approach to quality improvement. They are also used for clinical research, public quality reporting and other valuable purposes. The aim of this study was to identify elements and outcomes of national policies to promote registries in Sweden and to compare them with recent policies in the U

Within the series of articles investigating the burden of rheumatoid arthritis (RA), this paper reviews the methods used for economic assessment of the RA treatments by HTA agencies and other bodies involved in cost-effectiveness analysis and the current status of the field. The overall methods, as well as the challenges, of cost-effectiveness analysis in RA are common to all chronic progressive d

An increasing demand for both formal and informal care is likely to result from the ongoing demographic transition at the same time as there is a further move away from the traditional domestic division of labour. Public policy-making that aims at increasing the supply of informal care necessitates knowledge about the relative importance of various incentives for individual care providers. This pa