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What is person-centred care in Swedish ambulance service? : A qualitative exploratory study

Introduction: Healthcare in Sweden is moving towards a more person-centred approach in which patients are respected as capable individuals with unique needs. Partnership, the co-creation of health plans, and documentation are core components of this approach. The ambulance service is medical- and task-oriented, possibly placing it in conflict with the goals of person-centred care (PCC).Aim: To exp

Satisfaction among non-conveyed patients and significant others when discharged at the scene by the ambulance service: an exploratory cross-sectional survey

BackgroundThe ambulance service is facing an increased number of calls and ambulance assignments. Between 12 and 42% of all assignments result in non-conveyance to the Accident and Emergency Department. However, there is limited knowledge regarding satisfaction among patients and significant others when patients are assessed as non-urgent and discharged at the scene. Therefore, the aim of the stud

Engaging with partners beyond academia, for social scientists and scholars in the humanities beginning a research career

13 november 2025 12:00 till 13:30 | Seminarium Allmänt personlighets- och socialpsykologiskt seminariumFöreläsare: George Wilkes, King's College, LondonSeminariet kan upplevas på plats i P124 eller via Zoom.  Länk till Zoom Om evenemangetPlats: P124 eller zoomKontakt:fredrik [dot] bjorklund [at] psy [dot] lu [dot] se Spara evenemanget till din kalender

https://www.psy.lu.se/evenemang/engaging-partners-beyond-academia-social-scientists-and-scholars-humanities-beginning-research - 2026-05-05

The Service Terminator? - när människor ersätts av maskiner

Title: The Service Terminator – when people are being replaced by machines University: Lund University, Campus Helsingborg, Department of Service Management Course: SMKK01, Service Management, Bachelor’s degree, 15 hp, 2012 Seminar date: May 29, 2012 Authors: Sanna Axbom, Maria Ingstad, Emma Nilsson and Lina Sonesson Supervisors: Christian Fuentes and Rickard Ek Keywords: Self-service technologies

Rebranding in the service sector

Thesis purpose: This thesis will through a case study of a recently rebranded bank “Jyske Bank”, seek to research deeper within the field of service sector rebranding. The internal communication used in connection to the rebranding, will be analyzed in order to investigate what initiatives Jyske Bank’s organizational leaders launched to implement the rebranding and furthermore whether the initiati