Digitalized Social Services : Formation of "new" street-level relations and professional compensation
This paper investigates social workers' perceptions of their relationships with clients across three Swedish different municipalities. By selecting three municipalities at varying stages of digitalization, the study facilitates a comparison of social workers' accounts. The comparison highlights differences in the descriptions of the relationship between social workers and clients, shedding light oThis paper investigates social workers' perceptions of their relationships with clients across three Swedish different municipalities. By selecting three municipalities at varying stages of digitalization, the study highlights differences in the descriptions of the relationship between social workers and clients, shedding light on whether, and if so, how, digital tools influence this relationship.
