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Title: The real [estate] customer experience journey - a study of customer experience journeys within the Swedish real estate industry Course: BUSN39 Business Administration: Degree Project in Global Marketing - Master Level Authors: Hampus Lindfors & Tobias Hansson Ehrs Seminar date: 2018-06-04 Keywords: Customer experience, customer experience journey, customer experience management, rea
Bullberget är beläget i västra Dalarna i Lima socken. Huvudbergarten utgörs av Öjediabas, som här är genomslagen av en horisontell diabasgång tillhörande samma generation som den i Dalarna rikligt förekommande Åsbydiabasen. Denna diabasgång uppvisar en steglös övergång från en Si02-halt på 54% till 73%. Även bergartens makroskopiska utseende förändras helt utan synliga kontakter. Bergarterna har tThe Bullberget hill is situated in the Lima parish of the Dalarna province in western Sweden. The major rock forming the hill is Öje basalt. This is cut by a dolerite sill belonging to the same generation as the Åsby dolerite, which is common in the province. The sill displays a continuos transition from a SiO2-content of 54% to 73%. No lithological boundaries have been found between the various r
Populärvetenskaplig sammanfattning: I det svenska urberget finns stora mängder av granit och andra magmatiska bergarter. Dessa magmatiska bergarter förekommer i både deformerade och odeformerade varianter. Majoriteten av de magmatiska bergarterna anses ha bildats genom att en oceanplatta har glidit ned under en kontinentplatta med hjälp av spridningsprocesser vid oceanryggarna. Oceanplattan smälte
This master’s thesis is about the intermediation of identity at six of the largest museums of cultural history in the Öresund Region. The aim is to examine which the main discourses are at the museums and how they effect the intermediation of identity. By an examination of how identity is mediated at the museums of cultural history in the Öresund Region, the aim is also to create new knowledge abo
Abstract Over the past decade, mass spectrometry has had an essential role in improvement of proteomics techniques. New instrument and analytical protocol developments have made mass spectrometry one of the most widely used analytical methods in quantitative proteomics. Today one of the commonly used protocols in proteomics is digestion of proteins to peptides and analysis of the peptides with li
In the near future, our species, and many others, face an upcoming shock in the global climate; one that could result in the potential extinction of more than just the human race. In order to combat this issue, the field of sustainability emerged throughout different sectors of society. One of the places that this topic has blossomed is within academia, and there are few things more important than
På dagens avloppsreningsverk används i stor grad bakterier för att bli av med kväve i avloppsvattnet och på så sätt minska risken för övergödning och algblomning i våra sjöar, vattendrag och havsområden. Den biologiska reningsmetod som är vanligast idag leder dock till att en stor del av näringsämnet kväve går förlorat upp i luften i form av kvävgas tillsammans med en viss del lustgas. Lustgas är The importance of recycling nutrients becomes more important as the finite resources starts running out, and recycling of urine nutrients is an important factor in developing a sustainable society that takes advantage of nutrients already existing in the system. Urine only represents one percent of the domestic wastewater volumetric flow, but contains 80 % of the nitrogen, 50 % of the phosphorus a
When working in collaborative projects with team members with different expertises, often from different companies, communicative and collaborative challenges that obstructs decision-making can arise due to team members having different objectives. In order to avoid problems and conflicts, good documentation of decision related information is required. The project was performed at Yolean AB, a com
The purpose of this bachelor thesis, called “The Future of Shopping is On(Live) - en netnografisk studie om fenomenet Live Video Shopping och digitaliseringens roll i utvecklingen av modeindustrin”, is to create a deeper understanding of the phenomenon Live Video Shopping. More specifically it aims to provide an understanding of how this new way of consumption can be understood as a part of an on-
För att främja den sociala hållbarheten behöver de mänskliga rättigheterna prägla arbetet kring utformningen av samhället. I Sverige upprätthålls detta arbete bl.a. via de Transportpolitiska målen. De transportpolitiska målen tar hänsyn till människors olika funktion och behov, målsättningen strävar efter att uppfylla dessa behov. En del av arbetet kring målsättningen är att göra samhället tiHuman rights need to imprint on the work of shaping society to promote social sustainability. This thinking is established in Sweden via Transport policy goals. The Transport policy goals consider people's different level of function and the different needs and work towards meeting these needs. Part of those goals is to make society accessible and usable for individual contribution in soci
Organizational strategists are working on their company’s ability to absorb and transfer knowledge between organizational units, their so-called absorptive capacity, to better react to environmental changes and, hence, strengthen their sustainable competitive advantage. In particular, the sharing of tacit know-how is considered to be difficult because it is contextual and experience-based, and, th
Purpose: The purpose of this paper is to investigate how co-branding can be utilized by heritage brands to rejuvenate. The aim is to develop the current understanding of how heritage brands engage in co-branding and the motives for rejuvenating the brand. Design/Methodology/Approach: This conceptual paper adopts a theory about the five elements to identify heritage brands as first introduced by Ur
Background: An increased concern of environmental issues have made companies, including Haldex, look for new engineering and design practices to keep up with legislations and stakeholder pressure, often by analyzing products’ total environmental impact over their life cycles, in so called life cycle assessment studies. The Haldex Project Management Model is a company specific project model where H
Pålitliga simuleringar av komponenters hållfasthet kräver att materialets egenskaper studeras ordentligt. Gummi med fyllmedel uppvisar olika egenskaper beroende på tillämpning. I denna studie undersöks möjligheten att använda förenklingar vid simulering av materialets egenskaper.The aim of this study was to examine if simplified linear analysis can be used to capture the complex and non-elastic behaviour that filled rubber exhibits. Linear analysis includes both linear elastic material models and a linear solving technique. The studied part in this thesis was a hose, connecting the air-inlet and turbo in a Scania truck engine. The studied material was a filled EPDM-rubber
“Alla har en relation till odling och mat, oavsett om man kommer från Somalia, Irak eller Nydala i Malmö.” (Jimenez, 2012). Visst är det så! Att mat är något som vi alla har gemensamt och som förenar människor har varit utgångspunkten för detta arbete. Projektet har resulterat i ett sprudlande matcentrum i Nyhamnen i Malmö. Här kan människor från stadens alla hörn och besökare utifrån samlas krinThe fact that food is something that we all have in common and that it brings people together has been the starting point for this thesis work. The project has resulted in a vibrant food center in the future city district Nyhamnen in Malmö. Here people from all over the city can gather around the People’s Kitchen and Diner, a wine bar, urban farming facilities, food markets and more. The inspirati
Utsläpp av kväve i naturen är ett stort problem eftersom det till exempel kan bidra till övergödning och så kallade döda bottnar i sjöar i akvatiska och marina miljöer. Förmågan att kunna avlägsna kväve från avloppsvatten har därför blivit ett viktigt medel för att bevara och skydda miljön. Kväveavskiljning från kommunala avloppsvatten sker vanligtvis med hjälp av nitrifikation och denitrifikationEmissions of reactive nitrogen to the environment is of major concern, e.g. since it is known to contribute to eutrophication and dead sea floors in water bodies. The capability to remove nitrogen from wastewater has therefore become a critical means of preserving and protecting the environment. Conventional nitrogen removal from municipal wastewaters usually includes nitrification together with d
What level of influence should market actors be allowed to exert over consumers’ transactional decisions? While persuasive marketing is inherent to free markets and therefore uncontroversial, relatively recent research in the field of behavioural economics about systemic errors in human decision-making has shown just how susceptible consumers are to the will of market actors. Within a rapidly evol
Syftet med uppsatsen är att, ur ett rättshistoriskt perspektiv, granska hur erkännandet som bevismedel hanterats och värderats i den historiska rättsprocessen med fokus på processen I brottmål. I centrum för analysen står erkännandets innebörd och bevisvärde i förhållande till de bevisrättsliga principerna legal bevisteori respektive fri bevisvärdering. Ingående utreds också hur övriga historiska The purpose of this paper is to critically review the confession as evidence in a legal and historical perspective by looking at how it has been handled and valued historically in the lawsuit, focusing on the criminal process. The core of the analysis comprises the meaning of the confession and its value as evidence in relation to the procedural principles; the legal proof theory and the principle
The European Single Market is built on a patchwork of contract laws and according to the European Commission’s findings differences between contract laws of the respective Member States substantially complicate cross-border trade. More specifically, the fragmentation of contract laws contributes to increasing legal complexity and costs for businesses while lowering consumers’ confidence in shoppin
Ungefär en tredjedel av Sveriges befolkning är friluftsaktiva i skog- och mark minst en gång i veckan. Detta intresse ökar för varje år, och under Covid-19-pandemin nådde andelen friluftsintresserade nya höjder där femtio procent av Sveriges totala befolkning aktivt deltog i utomhusaktiviteter. Men, även fast intresse för utemiljöer och naturupplevelser finns, har alla inte samma möjlighet att ta About a third of Sweden's population is active outdoors in forests and fields at least once a week. This interest increases every year, and during the Covid-19 pandemic the percentage of people interested in the outdoors reached new heights where fifty percent of Sweden's total population actively participated in outdoor activities. But, even if there is a strong interest in outdoor enviro
