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När du söker till Masterprogrammet i service management väljer du en av fem inriktningar: Culture and Creativity Management, Retailing and Consumption, Supply Chain Management, Sustainable Service Management eller Service Management – Tourism. Undervisningen sker på engelska och vi antar studenter från hela världen. Programmet ger insikt i den breda servicesektorn och kunskap om organiseringWhen applying to the Master’s Programme in Service Management, you choose one of five different specialisations: Culture and Creativity Management, Retailing and Consumption, Supply Chain Management, Sustainable Service Management or Tourism. We have a mix of students from all around the world. More diversified demands on managers and professionals within the cultural, creative and non-profit sec

Background The business environment is constantly changing, and the way companies do business is continuously changing, which is highly apparent in the automotive industry. Adaption is a fact for firms who want to stay in the game, but what will give a company a competitive advantage in this mess of constant changes? The above-mentioned are pointing towards a new era; the age of the customer. In t

While localization helps to create websites and mobile apps for specific target markets, not as much attention was devoted to the area of affective virtual service agents. The situation is changing due to advances in affective computing and artificial intelligence. Virtual service agents have the potential to change the way how people interact with information technology by transforming control me

Studies have shown that all Swedish municipalities are involved in cooperation with other municipalities, and most frequent in soft forms like agreements. Often each municipality have full control of its activities and then join forces with others on the margin. However, in this chapter it is showed that this situation is undergoing a change. Municipalities facing new a new landscape are looking f

This research was undertaken in an aerospace company, which manufactures aero engines and also offers contracts, under which it remains responsible for the maintenance of engines. These contracts allow the company to collect far more data about the in-service performance of their engines than was previously available. This paper aims at understanding what parts of this in-service information are a

Syftet med denna studie var att undersöka möjligheter och hinder som personal på barn- och ungdomshabiliteringen upplever gällande att ställa frågor om sexuella övergrepp. Detta undersöktes genom semistrukturerade intervjuer med åtta deltagare från sex olika enheter inom barn- och ungdomshabiliteringen i Region Skåne. Data analyserades med tematisk analys och resulterade i fyra olika teman: “Uppdr

In the global market of air transport, integration of products and services is now seen as being necessary for the long-term success of engine manufacturers. This paper describes research stimulated by a fundamental shift that is occurring in the manufacture and marketing of aero engines for commercial and defence purposes, away from the selling of products to the provision of services. Our collab

The pharmacy market in many European countries is characterised by individually owned pharmacies that operate under tight government control regarding barriers to entry, scope of activities and profit margins. Many countries are, however, in the process of introducing pro-competitive policies, including possibilities to own several pharmacies and competition based on price. In Iceland and Norway,

Dorothy from KenyaWhat is the best thing about your programme?“There are two things that I love about the programme – the introduction and the resources available for students’ support.I particularly like how the programme was introduced. We got a clear outline on when, how and why the field came into existence. This enables us to build on the current framework and also to see what the future for

https://www.lunduniversity.lu.se/lubas/i-uoh-lu-sasma-sucm/what-dorothy-says-about-masters-service-management-supply-chain-management - 2025-11-07

In contemporary research on foster care there is little research on what impact fostering has on relationships between the members of the carer’s biological family, and how family as a whole becomes affected. The questions we intended to look at were the following: (1) How do family members experience changes in the life of their family when they started to foster? (2) What strategies have been us