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This research is triggered by a fundamental shift that is occurring in the manufacture and marketing of aero engines for commercial and defence purposes, away from the selling of products to the provision of services. Under the emerging ‘power by the hour’ paradigm, aero engines are effectively leased to the airlines, with the manufacturing company remaining responsible for their maintenance and r

The concept of an economy of experiences represents a social phenomenon which has been gaining momentum within both industry and academia in recent years, with experiences being hailed as the new predominant offering. Yet, while the ability of narratives to address people emotionally, enrich, and differentiate experience offers by creating so-called magic has been recognised, the potential of the

BACKGROUND: Due to the current world situation, Sweden has one of the highest asylum applications within the European Union. Immigrant mothers, specifically those who have immigrated during the last ten years and do not speak the language of the new country, are found to be at particular risk of being effected by postpartum depression.AIM: In this study, we elucidate Swedish Child Health Services

I kontexten av växande e-handel och ökande konkurrens bland e-handelsaktörer världen över blir bra service till kunderna alltmer aktuell för fortsatt framgång. Leverans av varor till slutkunden, eller last mile-leverans, lyfts fram som en viktig aspekt av service som kan ha en betydande påverkan på kundernas sammanlagda serviceupplevelse. Syftet med denna studie var att undersöka svenska kunders u

Background: Existing research has shown that those ageing with severe mental illness face significant challenges in daily life. Attendance at community-based day centres (DCs) is offered to support daily structure and break isolation. However, little is known about the experiences of those receiving this type of support while transitioning into retirement age. Aim: To explore experiences of everyd

This thesis analyses fluid management services (FMS) in metalworking industry and determines environmental and economic outcomes of FMS as compared to traditional, in-house, fluid management. Fluid management services, or as it is often called chemical management services (CMS), mean that the suppliers of chemicals are also involved in managing and maintaining the fluids in the use phase. Usually

Background: Implementing innovative health service models in existing service systems is complicated and context dependent. Flexible assertive community treatment (FACT) is a multidisciplinary service model aimed at providing integrated care for people with severe mental illness. The model was developed in the Netherlands and is now used in several countries, such as Norway. The Norwegian service

To provide more integrated care, several countries have implemented the Flexible Assertive Community Treatment (FACT) model. However, this model does not guarantee full integration, especially in complex and fragmented service systems like in Norway. Hence, we investigated which barriers that might reduce the potential for integrated care in the Norwegian system, as described by staff in FACT team

Peripheral areas with declining traditional industries often see tourism as a solution for multiple macroeconomic problems. In these regions particularly small and medium-sized enterprises constitute the backbone of the tourism product, and thus are regarded as key players in economic restructuration and rejuvenation (Cooper and Buhalis 1992). At the same time, non-price factors have come into foc

E-business is becoming more and more common today. The predictions of future growth give clear indications that companies will use e-business more and more. However in the growth of e-business it has been identified that there is a common lack of understanding in customer needs and logistics. In order to reduce some of this non-understanding this thesis seeks answers to the following question: - H