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Digitala Självbetjäningslösningar – Den utmanande tjänsten En studie av bankers övergång till digitala självbetjäningslösningar Josefine Andreasson Charlotte Mikander 2014-09-11 Handledare: Kandidatuppsats Catharina Norén 2014 Abstract Why: Bachelor thesis, Service Management, Lunds University, Campus Helsingborg, Spring 2014 Authors: Josefine Andreasson & Charlotte Mikander Title: Di
Användarupplevelse och kundens nöjdhet vid användning av mjukvara blir en allt viktigare del av utvecklingen av digitala tjänster. Vi som användare är vana vid lättförståeliga flöden och snabba responstider, ett krav som ställs allt mer för digitala tjänster, då utbudet och konkurrensen mellan dessa växer varje dag. För att både attrahera nya kunder och behålla de nuvarande, satsar därför Telavox
Konvergensen är ett starkt sätt att skapa ökat kundvärde på befintliga eller nya produkter och tjänster. Detta adderande värde för kunden sker huvudsakligen på två nivåer av konvergensen.: Tjänstekonvergensen, där man genom att erbjuda tjänster såväl fast som mobilt ökar tjänsens värde och på så sätt ger kunden ett ökat värde. Det ökade värdet av tjänsterna grundar sig i att de kommer att vara til
Wood is a remarkable material with great cultural, economic, and biogeochemical importance. However, our understanding of its formation is poor. Key properties that have not been explained include the anatomy of growth rings (with consistent transitions from low-density earlywood to high density latewood), strong temperature-dependence of latewood density (used for historical temperature reconstru
Across the boreal biome, clear-cutting of old, previously non clear-cut forests with high naturalness followed by tree planting or seeding is a major land use change. However, how much previously uncut forest has been converted to plantations remains unquantified. We combine Swedish national databases on clear-cuts and forest inventories to show that at least 19% of all clear-cuts since 2003 have
Temperature is one of the key abiotic factors during the life of plants, especially in the Arctic region which is currently experiencing rapid climate change. We evaluated plant traits and environmental variables determining leaf temperature in tundra shrubs and volatile organic compound (VOC) emissions with field measurements on deciduous tundra shrubs, Salix myrsinites and Betula nana, and everg
A rich understanding of the productivity, carbon and nutrient cycling of terrestrial ecosystems is essential in the context of understanding, modelling and managing the future response of the biosphere to global change. This need is particularly acute in tropical ecosystems, home to over 60% of global terrestrial productivity, over half of planetary biodiversity, and hotspots of anthropogenic pres
Increasing water deficits and severe droughts are expected to alter the dynamics of vegetation post-disturbance recovery by decreasing new recruitment and limiting growth in semi-arid Mediterranean ecosystems in future. However, which vegetation metrics will be shifted and how they respond over time are not clear, and the experimental evidence is still limited. Here we assessed the impacts of a lo
Current land use and climate change pose a threat to the continued provision of ecosystem services expected from terrestrial land cover. Studies on past land-cover responses to such changes provide valuable information for future decisions. The hemiboreal zone, situated between temperate and boreal biomes, is a natural sensitivity hotspot for land cover change: it contains a continuous distributio
The monitoring of forest phenology based on observations from near-surface sensors such as Unmanned Aerial Vehicles (UAVs), PhenoCams, and Spectral Reflectance Sensors (SRS) over satellite sensors has recently gained significant attention in the field of remote sensing and vegetation phenology. However, exploring different aspects of forest phenology based on observations from these sensors and dr
Uncertainty refers to any limitation in knowledge. Identifying and characterizing uncertainty in conclusions is important to ensure transparency and avoid over or under confidence in scientific assessments. Quantitative expressions of uncertainty are less ambiguous compared to uncertainty expressed qualitatively, or not at all. Subjective probability is an example of a quantitative expression of e
We analyzed the impacts of drought severity on a variety of sectors in a topographically complex basin (the upper Aragón basin 2181 km2) in the Central Spanish Pyrenees. Using diverse data sources including meteorological and hydrological observations, remote sensing and tree rings, we analyze the possible hydrological implications of drought occurrence and severity on water availability in variou
Understanding N budgets of tundra ecosystems is crucial for projecting future changes in plant community composition, greenhouse gas balances and soil N stocks. Winter warming can lead to higher tundra winter nitrogen (N) mineralization rates, while summer warming may increase both growing season N mineralization and plant N demand. The undulating tundra landscape is inter-connected through water
Context: Anthropogenic and environmental changes are reshaping landscapes across the globe. In this context, understanding the patterns, drivers, and consequences of these changes is one of the central challenges of humankind. Purpose: We aim to test the possibilities of combining modern multidisciplinary approaches to reconstruct the land-cover and linking the changes in land-cover to socioeconom
Questions: We investigated the changing role of climate, forest fires and human population size in the broad-scale compositional changes in Holocene vegetation dynamics before and after the onset of farming in Sweden (at 6,000 cal yr BP) and in Finland (at 4,000 cal yr BP). Location: Southern and central Sweden, SW and SE Finland. Methods: Holocene regional plant abundances were reconstructed usin
Terrestrial carbon cycle models have incorporated increasingly more processes as a means to achieve more-realistic representations of ecosystem carbon cycling. Despite this, there are large across-model variations in the simulation and projection of carbon cycling. Several model intercomparison projects (MIPs), for example, the fifth phase of the Coupled Model Intercomparison Project (CMIP5) (hist
Soil carbon (C) is a critical component of Earth system models (ESMs), and its diverse representations are a major source of the large spread across models in the terrestrial C sink from the third to fifth assessment reports of the Intergovernmental Panel on Climate Change (IPCC). Improving soil C projections is of a high priority for Earth system modeling in the future IPCC and other assessments.
Understanding communication and signalling has long been strived for in studies of animal behaviour. Many songbirds have a variable and complex song, closely connected to territory defence and reproductive success. However, the quantification of such variable song is challenging. In this paper, we present a novel, automated method for detection and classification of syllables in birdsong. The meth
The climate sensitivity of carbon (C) cycling in Arctic terrestrial ecosystems is a major unknown in the Earth system. There is a lack of knowledge about the mechanisms that drive the interactions between photosynthesis, respiration, and changes in C stocks across full annual cycles in Arctic tundra. We use a calibrated and validated model (soil-plant-atmosphere; SPA) to estimate net ecosystem exc
Bryophytes play key roles in the ecological function of a number of major world biomes but remain understudied compared with vascular plants. Little is known about bryophyte responses to different aspects of predicted changes in moisture dynamics with climate change. In this study, CO 2 fluxes and photosynthetic light responses were measured within bryophyte mesocosms, being subjected to differe
