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Syfte: Uppsatsens syfte är att analysera och förstå service recovery-processen i ett serviceföretag med en komplex verksamhet genom att fokusera på klagomål som framförts i sociala medier. Metod: Undersökningen bygger på en kvalitativ fallstudie av ett företag i kryssningsbranschen. Inledningsvis genomfördes en mindre observationsstudie som åtföljdes av ett antal semistrukturerade intervjuer. DesTitle: Service recovery 2.0 - social media complaints in complex service businesses Purpose: The purpose of this thesis is to examine the service recovery process in a complex service business while focussing on complaints delivered via social media channels. Approach: After an initial literature review and a small observational study, a qualitative study was conducted based on semi structured i

Title: Exploring the technology of machine learning to improve the demand forecasting Authors: Viktoria Gerdtham & Karolina Nilsson Background: The technology of artificial intelligence is considered to be one of the most important technological advances of our era and a fundamental driver of economic growth in our society. Axis Communications, a customer-oriented technology company deliverin

Salary debt negotiations end in disagreement | Saco-S Lund University Hoppa till huvudinnehåll About us Members of the Saco-S Council Board of the Saco-S Council Saco-S Council's Nomination Committee News at LU This year's salary review at Lund University – how it works Salary debt negotiations end in disagreement Managers dissatisfied with salary-setting appraisals at Lund University Saco-S launc

https://www.saco.se/en/trustee/local-union-work/local-unions/government-sector/SacoLundUniversity/news-at-lu/salary-debt-negotiations-end-in-disagreement/ - 2026-05-05

13 maj 2026 13:15 till 15:00 | Seminarium The Crip and Queer Seminar series is proud to present this lecture: Adeline BerrySenior Research Fellow at University of Huddersfield in the UK.Making the Invisible Visible: Undoing Intersex ErasureIntersex is an umbrella term for a wide variety of naturally occurring variations that fall outside of strict medical binary definitions of what are allowed to

https://www.genus.lu.se/evenemang/making-invisible-visible-undoing-intersex-erasure - 2026-05-05

13 maj 2026 13:15 till 15:00 | Seminarium The Crip and Queer Seminar series is proud to present this lecture: Adeline BerrySenior Research Fellow at University of Huddersfield in the UK.Making the Invisible Visible: Undoing Intersex ErasureIntersex is an umbrella term for a wide variety of naturally occurring variations that fall outside of strict medical binary definitions of what are allowed to

https://www.soc.lu.se/evenemang/making-invisible-visible-undoing-intersex-erasure - 2026-05-05

Objective. Hexaminolevulinate (HAL) is an optical imaging agent used with fluorescence cystoscopy (FC) for the detection of non-muscle-invasive bladder cancer (NMIBC). Guidelines from the European Association of Urology (EAU) and a recent, more detailed European expert consensus statement agree that HAL-FC has a role in improving detection of NMIBC and provide recommendations on situations for its

In Sweden as well as in The Netherlands energy policy is increasingly aiming at extending the use of renewable sources. In accordance with the targets of the European Union, both countries have formulated national targets for the year 2020. For wind energy these targets are 30.0 TWh of electricity in Sweden and a total installed capacity of 10.0 GW in The Netherlands. Wind is an inflexible, variab

Urban Living Labs (ULLs) are widely promoted as experimental spaces for urban innovation, particularly in EU policy contexts. Yet their design is often shaped by current institutional logics, EU-funding structures, and sector-specific constraints, especially in transport, a domain marked by technical path dependencies and dominant narratives of efficiency and optimization. These conditions risk naUrban Living Labs (ULLs) are widely promoted as experimental spaces for urban innovation, particularly in EU policy contexts. Yet their design is often shaped by current institutional logics, EU-funding structures, and sector-specific constraints, especially in transport, a domain marked by technical path dependencies and dominant narratives of efficiency and optimization. These conditions risk na

Student handbook 2022 WEB 1 GRADUATE SCHOOL STUDENT HANDBOOK 2022-23 Version 1.0 August 2022 1 Welcome 1 Letter from the Director of Studies 3 About 4 Lund University 5 The Faculty of Social Sciences 5 Graduate School 5 Contact information 7 Communication channels 8 Studying at Graduate School 9 Our Master’s programmes 10 Term 1 10 Term 2 12 Term 3 13 Term 4 14 Thesis preparation track 15 Pedagogi

https://www.graduateschool.sam.lu.se/sites/graduateschool.sam.lu.se/files/2022-08/Student%20handbook%202022.pdf - 2026-05-06

After electrophoresis of an alkaline extract of type 15 group A streptococci, three main precipitation lines were obtained in diffusion experiments against commercial human polyclonal IgG (lines 1, 2 and 3). Nineteen of 23 sera (83%) from apparently healthy human individuals gave line 3, while 6 of them (26%) gave line 1. The sera giving line 1 did also give line 3. Line 2 was obtained with 2 sera

Software | Student website LTH Skip to main content This site uses cookies to enhance the user experience. By continuing to use the site you agree that cookies are used according to our Cookie Policy (on the website of LTH) . Essential cookies These cookies are necessary for the website to function and cannot be turned off in our systems. These cookies do not store any personally identifiable info

https://www.student.lth.se/english/support-and-services/it-support-and-services/software/ - 2026-05-04

The basic idea of archiving is to preserve information. Disposal should be undertaken in a manner that minimises the loss of information. Disposal should never take place without regulatory support. What does disposal of documents mean?Disposal means the destruction of information in its entirety and forever (discarding, shredding, burning, deleting electronically etc.). You must ensure that dispo

https://www.staff.lu.se/support-and-tools/records-management/archiving/preservation-and-disposal-documents - 2026-05-06

Page 1 University Admissions in Sweden FE 20102 839 87 Östersund Sweden . Notification of Selection Results International Master Programmes Autumn Semester 2015 2015-03-24 Application no. Personal code no. Date of birth 7541957 19910518-F748 7/21/90 KINJAL SHAH 103, RATAN BHUVAN, NO.1, SANGHANI ESTATE, LBS MARG, GHATKOPAR (WEST) 400086MUMBAI INDIEN Notification of Selection Results for the autumn

https://www.luaccommodation.lu.se/sites/luaccommodation.lu.se/files/notification_of_selection_results_14.pdf - 2026-05-06

High-quality video is being increasingly delivered over Internet Protocol networks, which means that network operators and service providers need methods to measure the quality of experience (QoE) of the video services. In this paper, we propose a method to speed up the development of no-reference bitstream objective metrics for estimating QoE. This method uses full-reference objective metrics, wh

The 36-hectare large RWN Areal is located 2 km south of the city center of Neubrandenburg, Germany. What once was founded as a Torpedo Testing Facility during WWII, became a Military Repair Work Facility during the GDR government until 1990. After the German Reunification, the site has only served business and industrial purposes, but was more so neglected in the 2000s and became a blind spot ever

Pedagogical-Paper-HT-2023-Soderberg LTH:s 12:e Pedagogiska Inspirationskonferens, 7 december 2023 Reducing Free-riders by Individual Achievement Tracking in Group Work Emma Söderberg, Dept. of Computer Science, LTH Abstract—Most people involved in courses with group work, both as students and as teachers, are aware of the problem of free-riders. In courses where group work is combined with forms

https://www.lth.se/fileadmin/cee/genombrottet/konferens2023/F1_So__derberg.pdf - 2026-05-05

Temporal development of the gut microbiome in early childhood from the TEDDY study Letter https://doi.org/10.1038/s41586-018-0617-x Temporal development of the gut microbiome in early childhood from the TEDDY study Christopher J. Stewart1,2,18*, Nadim J. Ajami1,18, Jacqueline L. O’Brien1, Diane S. Hutchinson1, Daniel P. Smith1, Matthew C. Wong1, Matthew C. ross1, richard e. Lloyd1, HarshaVardhan D

https://www.teddy.lu.se/sites/teddy.lu.se/files/2021-03/41586_2018_Article_617.pdf - 2026-05-06

Microsoft Word - Preliminärt program_vs1 LU Land – Kick-off-konferens: Preliminärt program Syfte och mål Det främsta syftet med kick-off-konferensen är att alla medverkande möts över de traditionella sektors-, ämnes- och disciplingränser. Målet är att lära känna varandra och lära oss mer om varandras perspektiv på det stora, övergripande ämnet ”Hållbar markanvändning”. Har vi samma tankar om vilk

https://www.cec.lu.se/sites/cec.lu.se/files/prel_program_vs1.pdf - 2026-05-06