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Syfte: Uppsatsens syfte är att analysera och förstå service recovery-processen i ett serviceföretag med en komplex verksamhet genom att fokusera på klagomål som framförts i sociala medier. Metod: Undersökningen bygger på en kvalitativ fallstudie av ett företag i kryssningsbranschen. Inledningsvis genomfördes en mindre observationsstudie som åtföljdes av ett antal semistrukturerade intervjuer. DesTitle: Service recovery 2.0 - social media complaints in complex service businesses Purpose: The purpose of this thesis is to examine the service recovery process in a complex service business while focussing on complaints delivered via social media channels. Approach: After an initial literature review and a small observational study, a qualitative study was conducted based on semi structured i

The majority of cases in the US criminal courts are disposed of through plea bargaining, an agreement where the accused accepts an offer from the prosecutor in return for their guilty plea. While procedural law formalises the interaction taking place in trials and proceedings, plea bargaining builds on informal negotiations between the prosecutor and the defence. In sociology, negotiation is consi

MRSL02_Literature_HT24 MRSL02 Literature Literature MRSL02, Democracy and Human Rights Promotion: Experiences, Policies and Practices from International to Local, 5 credits, approved by the Department of History board 2024-04-12. Aho, Emelie, 2017. Shrinking space for civil society: challenges in implementing the 2030 agenda. Forum Syd. (Digitally provided. Total pages: 16). Atia, Mona and Herrold

https://www.ht.lu.se/media/utbildning/dokument/kurser/MRSL02/20242/MRSL02_Literature_HT24.pdf - 2026-05-01

MRSL02_Literature_HT24 MRSL02 Literature Literature MRSL02, Democracy and Human Rights Promotion: Experiences, Policies and Practices from International to Local, 5 credits, approved by the Department of History board 2024-04-12. Aho, Emelie, 2017. Shrinking space for civil society: challenges in implementing the 2030 agenda. Forum Syd. (Digitally provided. Total pages: 16). Atia, Mona and Herrold

https://www.historiska.lu.se/media/utbildning/dokument/kurser/MRSL02/20242/MRSL02_Literature_HT24.pdf - 2026-05-04

https://www.cec.lu.se/sites/cec.lu.se/files/prel_program_vs2.pdf - 2026-05-05

Contact and opening hours | LTH, Faculty of Engineering Skip to main content We use cookies and other tracking technologies to improve the user experience on our website, to show you personalised content and targeted ads, and to analyse our website traffic. Cookie Policy . Essential cookies These cookies are necessary for the website to function and cannot be turned off in our systems. These cooki

https://www.lth.se/english/library/contact-and-opening-hours/ - 2026-05-04

Student Handbook 2020 english.indd 1 Student Handbook 2020/21 DEPARTMENT OF STRATEGIC COMMUNICATION 2 Welcome! Strategic communication is a multidisciplinary subject that helps us understand, analyse and review organisa- tional communication within companies, public organi- sations and public authorities from a holistic perspective. Communication is fundamental in all types of work. The ability to

https://www.isk.lu.se/en/sites/isk.lu.se.en/files/student_handbook_2020_english.pdf - 2026-05-05

The steel industry is a major contributor to emissions of CO2 and key air pollutants. Reducing air pollution has since long been a policy priority in China. Reducing CO2 emissions has more recently also become a key priority partially manifested through the signing of the Paris Agreement in 2015. Although there are often synergies between reducing CO2 emissions and air pollution, it may have impli

Doktorand Kontaktinformation E-post: liang [dot] zhao [at] ekh [dot] lu [dot] seOrganisation Ekonomisk-historiska institutionen Hämtställe: 10 WebbplatsLiang Zhaos profil i Lunds universitets forskningsportal Publikationer Visar av publikationer. Sorterade efter år och sen titel. Filtrera efter typ AllaArtikel i tidskriftDoktorsavhandlingKonferensbidragWorking paper Filtrera Liability structure an

https://www.ehl.lu.se/liang-zhao - 2026-05-05

The images on your website should also be accessible for visitors who cannot view the images. The images should therefore be described using an “alternative text” (alt text), which can be read out by a screen reader, for example. Tips for writing an alternative textPresent the content of the image.Be factual and brief.If the image is a photo, specify this last in the alternative text. Example:Two

https://www.staff.lu.se/support-and-tools/communication-and-graphic-profile/web-publishing-and-web-accessibility/web-accessibility/create-accessible-content/images - 2026-05-05

Laser Lab | LTH, Faculty of Engineering Skip to main content We use cookies and other tracking technologies to improve the user experience on our website, to show you personalised content and targeted ads, and to analyse our website traffic. Cookie Policy . Essential cookies These cookies are necessary for the website to function and cannot be turned off in our systems. These cookies do not store

https://www.lth.se/opendoor/labs/laser-lab/ - 2026-05-04

MOS Variabellista inkl frekvenser - Halvtidskontroll (2018-06-13) Sida 1 av 50 Nr Name Format Variable label File Checked #B #BB Deltagare 1 lopnrMOS Numeric Löpnummer vid MOS baslinjeundersökning (Numerisk) MOS_Deltagare_halvtid.savAD 1326 1321 2 lopnrMOS_str8 String Löpnummer vid MOS baslinjeundersökning (Sträng, utan mellanstreck)MOS_Deltagare_halvtid.savAD 1326 1321 3 lopnrMOS_str9 String Löpn

https://www.malmo-kohorter.lu.se/sites/malmo-kohorter.lu.se/files/2024-03/mos_halvtidskontroll_-_variabellista_2019-02-20.pdf - 2026-05-05

Integration management in Finland and Tampere is broad task including multiple actors and departments. To manage integration, is to coordinate the cross organizational cooperation of multiple service structures that support migrants with different kinds of services. Although integration work has traditionally been provided through the Employment & growth services,the other relevant services fo

Abstract Through today’s Cloud platforms, one can easily gain access to several services that eases collaboration and data storage. This thesis focuses on developing and deploying a web application, with the help of a cloud platform, which is able to search through data with the purpose of redirecting a telephone call. The thesis is done in collaboration with Telavox, who wants to broaden the prod

Objectives: The aim of this study was to assess the incidence of infection after transrectal prostate biopsy (TRbx). Secondary objectives were to describe infection characteristics, antibiotic resistance patterns, ICD-10 coding, and costs. Methods: TRbx carried out at the hospitals of Ängelholm and Helsingborg, Scania, Sweden, between October 2017 and March 2019, were identified based on the NOMES

BACKGROUND: Tofacitinib is a Janus kinase inhibitor for the treatment of ulcerative colitis (UC). Prospective real-world data are scarce.OBJECTIVES: To collect data on clinical outcomes, including health-related quality of life (HRQoL) and fatigue during treatment with tofacitinib.DESIGN: This is a prospective observational multicentre study in Sweden. In this analysis, outcomes at weeks 2, 8 and

Mobila exergames, det vill säga mobilspel som uppmuntrar användaren till fysisk aktivitet, har ökat i popularitet de senaste åren i samband med spel som Pokémon GO och Harry Potter: Wizards Unite, men stora brister råder fortfarande när det gäller tillgänglighet för personer med funktionsnedsättning. I denna uppsats undersöks tillgängligheten i ett antal mobila exergames på marknaden för att utred

Guidance and support for managing incoming exchange students Timeline and important dates Keep track of important dates for critical steps in the admissions process! Timeline for the admission process The timeline for the admissions process includes the timing of critical steps in the admissions process. The dates are common to all administrators. The timeline is updated each semester.Find the tim

https://www.staff.lu.se/research-and-education/global-engagement-and-international-matters/student-mobility-guidance-and-tools/incoming-procedure - 2026-05-05