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When Loyalty Speaks Louder Than the Machine: A Quantitative Study on How Pre-existing Brand Loyalty Shapes Perceived AI Chatbot Attributes and Customer Satisfaction

Purpose: This thesis aims to investigate how customers’ pre-existing brand loyalty influences their perceptions of four characteristics – Perceived Usefulness (PU), Perceived Ease of Use (PEoU), Perceived Trustworthiness (PT), and Perceived Human-likeness (PH) – of AI chatbots used in customer service. In turn, we strive to examine how those perceptions affect overall customer satisfaction towards

Closer to a win-win situation? Changes in the salespersons-customer relationship when implementing value-selling

Value selling is often presented to be the most profitable and competitive sales practice in business markets. This paper argues that the relevant theory does not consider the consequences of introducing value selling for the relationship between the individual salesperson and buyer. This is problematic since the literature assigns most responsibilities within value selling to the salesperson. The

When Social Media Hits the Fan - How Customer Value is Influenced by a Brand Crisis on Social Media

Keywords: Brand Crisis on Social Media, Customer Judgements, Customer Feelings, Customer Brand Resonance, Customer Value. Purpose: The purpose of this master thesis is to investigate how a brand crisis on social media influences customer value of a brand. This is done by exploring the underlying key factors that influence customers’ perceptions during such crises. Theoretical Perspective: The t

Stress

Life as a student means that you will face and handle various types of challenges. People often set high standards for themselves and their performance, which can cause them to feel stressed. Shortcuts to page content:Stress and recoveryProlonged stressThe Student Health Centre’s activitiesMake an appointmentStress and recoveryStress is something we must constantly face and something we could not

https://www.lunduniversity.lu.se/current-students/healthcare/student-health-centre/stress - 2026-06-11

Online Learning Agreement for outgoing exchange students

On this page, you will learn how to create an Online Learning Agreement (OLA) in SoleMove. Note that you can only create an OLA if you have confirmed your seat in SoleMove.​​​​​ If you are awarded the Erasmus+ grant you must first read on our website what is expected of you as grant recepient, under Online Learning Agreement (OLA) Read more about the Erasmus+ grant for exchange studiesBelow you wi

https://www.lunduniversity.lu.se/current-students/international-opportunities/grants-and-scholarships-studies-and-traineeships-abroad/erasmus-grants/erasmus-grant-exchange-studies/online-learning-agreement-outgoing-exchange-students - 2026-06-11

Application guide for incoming exchange students

On this page, you will learn how to create and submit an exchange application in the SoleMove application system. Before you start your applicationThere are a few things you need to think about before you start your application, depending partly on whether you will be spending a semester or a full academic year (two semesters) at Lund University. Exchange studies are full-time studies As an exchan

https://www.lunduniversity.lu.se/study/exchange-and-study-abroad/exchange-studies/exchange-application-and-acceptance/application-guide-incoming-exchange-students - 2026-06-11

Abortive translation caused by peptidyl-tRNA drop-off at NGG codons in the early coding region of mRNA

In Escherichia coli the codons CGG, AGG, UGG or GGG (NGG codons) but not GGN or GNG (where N is non-G) are associated with low expression of a reporter gene, if located at positions +2 to +5. Induction of a lacZ reporter gene with any one of the NGG codons at position +2 to +5 does not influence growth of a normal strain, but growth of a strain with a defective peptidyl-tRNA hydrolase (Pth) enzyme

Spatially coupled turbo-like codes : A new trade-off between waterfall and error floor

Spatially coupled turbo-like codes (SC-TCs) have been shown to have excellent decoding thresholds due to the threshold saturation effect. Furthermore, even for moderate block lengths, the simulation results demonstrate a very good bit error rate performance in the waterfall region. In this paper, we discuss the effect of spatial coupling on the performance of TCs in the finite block-length regime.

FAQs about note-taking

On this page, we have compiled the most commonly asked questions about the note-taking assignment. General questions about the assignmentWhat applies in general for those who have received an assignment as a note-taker. Does the note-taking assignment also apply to notes taken in connection with your own studies? No, note-taking support applies only to lectures and seminars. Note-taking support do

https://www.lunduniversity.lu.se/current-students/get-involved-student-life/become-note-taker/faqs-about-note-taking - 2026-06-11

Banking in Sweden

There are several banks in Lund, Helsingborg and Malmö. There is no specific bank connected to Lund University. In general, banks in Sweden have limited opening hours on weekdays. Different bank branches will require different documents from you as an international customer. Requirements for opening a Swedish bank account usually include a minimum stay of 12 months and a Swedish personal identity

https://www.lunduniversity.lu.se/current-students/financial-matters/banking-sweden - 2026-06-11

A novel approach to image coding using off-line foveation controlled by multiple eye-tracking measurement

In this paper we investigate the feasibility of using a wavelet transform to compress individual frames in a video sequence controlled by points of gaze coordinates collected from different viewers by an eye-tracker. Unlike most eye-tracking controlled compression approaches, we make the compression "off-line" and not in real time. Our results indicate that the distribution of gaze-points is "comp

Exchange application and acceptance

Planning your exchange studiesOnce you have been nominated to go on an exchange by your home university, you will receive a link to Lund University’s online application for nominated exchange students. This is usually sent out shortly before the application period opens. Please note that you do not apply for exchange studies via University Admissions in Sweden.The academic yearThe academic year co

https://www.lunduniversity.lu.se/study/exchange-and-study-abroad/exchange-studies/exchange-application-and-acceptance - 2026-06-11

Essays and degree projects

This page offers you help to get started or to make progress on your essay or degree project. You can also publish your essay online in LUP Student Papers. Assistance in essay writingCourses in academic writingLund University offers two open online courses in academic writing, also known as Massive Open Online Courses (MOOCs). The course 'Writing in English at University' is intended for those who

https://www.lunduniversity.lu.se/current-students/student-services-and-support/support-study-skills-language-and-academic-writing/essays-and-degree-projects - 2026-06-11

About this website

This version of the Lund University's international website was launched in June 2020. As part of the transition, the website was given a new look.The site works best with the following browsers:Google ChromeFirefoxMicrosoft EdgeSafariAbout accessibilityWe are committed to ensuring that as many people as possible can access and use this website and its content. In our accessibility work we aim to

https://www.lunduniversity.lu.se/about-university/contact-us/about-website - 2026-06-11

Increase-usage-eds-ebscohost final bonnie

Business Plan Slide Template | www.ebsco.com1 Increasing Usage for EBSCO Platforms Presenter EBSCO PM-team For ESSUG-members | www.ebsco.com2 We are proactively creating strategies and developing features within EBSCO Discovery Service and EBSCOhost to help users get to your full text. • Optimizing Product Settings • Enabling More Traffic to the Library Through the Open Web • Integration with Lear

https://www.ub.lu.se/sites/ub.lu.se/files/2023-05/increase-usage-eds-ebscohost_final_bonnie.pdf - 2026-06-12