Research on service encounters receives funding
This article is over 5 years old, and the information may therefore be outdated. Kristina Bäckström at the Department of Service Management and Service Studies leads the project, which aims to dive into the challenges met by employees in service encounters of today. The Role of the Employee in the Service Encounter: Challenges and Change Management for Retail Employees The future physical store is
https://www.ses.lu.se/en/article/research-service-encounters-receives-funding - 2026-05-09
