Engaging Service Providers in Continuous Improvement: How Volvo's actors, systems and chemical management service provider could work together towards continuous improvement and sustainable development.
Continuous improvement is not a new idea in business. Six Sigma, Lean Production and the PDCA cycle are some of the approaches companies can take to conduct continuous improvement of their operations. However, when a buyer is engaged with a supplier via a service provision contract, their combined effort to work towards continuous improvement is made more complex. This research adds to the underst
