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IT Service Management - A paradigm shift from technology to service providers

Studies indicate that organizations are having problems to deliver IT services that correspond with the business processes. These problems are mainly a result of misalignments between business- and IT processes where IT processes have to be centralized, instead of separated from organizations. In this study we address the issue of misalignments between business- and IT processes by describing how

På väg in i en annan äldreomsorg? Mellanchefers reflektioner kring gott bemötandearbete

Towards a New Eldercare? Middle managers reflections on how to create good service within homes for the elderly. [translated title] For the past twenty years there has been a governing trend of efficiency and privatization of the swedish elder care. These trends have put the elder cares very foundation, it’s purpose, in a tremble. Middle managers within the swedish elder care are struggling to

Kundupplevd Servicekvalitet i Lågpris Respektive Traditionellt Butikskoncept - En validering av en spansk modell på svensk dagligvarumarknad

Det huvudsakliga syftet med denna studie är att utveckla förståelsen för den kundupplevda servicekvaliteten inom dagligvaruhandeln. Det underliggande syftet är att testa Vazquez m fl. (2000) modell för mätning och utvärdering av servicekvalitet inom dagligvaruhandeln. Detta för att se om den ger ett rättvisande resultat i två olika butikskoncept, lågpris och traditionellt, eller om det krävs en mo

Anti-Corruption Regulation in Sweden and Abroad

De negativa effekter som korruption har på såväl enskilda nationer som det globala samhället i helhet är kända och väl dokumenterade. Ändå betalas uppskattningsvis tusen miljarder amerikanska dollar varje år i mutor över hela världen och både individer och organisationer erkänner att de begått korrupta handlingar. Intresset för att bekämpa korruption har ökat väsentligt under senare år, både på nThe negative effects that corruption has on both individual nations and the global society as a whole are known and well documented. Still, an estimated one trillion US dollars (US $1.000 billion) is paid each year in bribes worldwide and both individuals and organizations testify to engaging in corrupt behavior. The interest in fighting corruption has grown significantly in recent years, both i

Design of socio-technical systems : What does the practice tell us?

In this paper we report upon some results of an empirical study involving employees from 32 SMEs in the UK on how they approach socio-technical principles in the design of their work systems. We are particularly interested in what extent employees are engaged with decision making, change in work practices and job satisfaction. Our findings reveal that employees would prefer more responsibilities,

Fundamentals of climate change science

This chapter provides a high-level summary of the state of knowledge regarding observations, processes and models of climate, terrestrial ecosystems and the global carbon cycle. We focus strongly on observations (at various timescales, including palaeo timescales as appropriate), and what can be learned from their interpretation in the light of the established principles of climate science and ter

When lock-ins impede value co-creation in service

Purpose: This paper aims to demonstrate the relevance of identifying lock-ins that characterise a service, showing how lock-ins or impediments reinforce the status quo and prevent change. It provides an understanding of the factors hindering the development of value co-creation in this service. Design/methodology/approach: The study is based on 19 semi-structured interviews with representatives of

Congested curricula and incompatible goals: the curious absence of ICT from school-based learning in China

Worldwide, information and communication technologies (ICT), particularly in the sense of digital literacy, are increasingly considered as both inevitable and indispensable parts of the school curriculum. Also, international student assessment studies like PISA have on several occasions assessed computer and information literacy. Additionally, classrooms, teaching and learning, as well as school a

De novo activating mutations drive clonal evolution and enhance clonal fitness in KMT2A-rearranged leukemia

Activating signaling mutations are common in acute leukemia with KMT2A (previously MLL) rearrangements (KMT2A-R). These mutations are often subclonal and their biological impact remains unclear. Using a retroviral acute myeloid mouse leukemia model, we demonstrate that FLT3 ITD, FLT3 N676K, and NRAS G12D accelerate KMT2A-MLLT3 leukemia onset. Further, also subclonal FLT3 N676K mutations accelerate

Using radio telemetry to study dispersal of the beetle Osmoderma eremita, an inhabitant of tree hollows

This paper describes a radio-tracking study of Osmoderma eremita, a large Scarabaeid beetle, living in hollow trees. The study seems to be the first in which radio telemetry has been used with a flying insect in the field. Some 74 adult beetles were tagged with radio transmitters weighing 0.48-0.52 1, and having a nominal battery life of 12-20 days. Transmissions were detected at ranges of up to 3

Measuring progress towards a ‘Green Energy Economy’: Proposing and scrutinising a multi-level evaluation framework for policy instruments

Numerous economic recovery packages have been implemented to stimulate green economic growth through the deployment of low-carbon technologies. The emerging literature shows, however, that there is substantial ambiguity and discrepancy about how to measure the performance of policy instruments driving a Green Economy in general, and in our case, a Green Energy Economy (GEE) in particular. Identifi

Demokratins pris och litteraturens värde : böcker, politik och marknad i ljuset av 2002 års svenska bokmomssänkning

The Price of Democracy and the Value of Literature : Books, Politics, and the Literary Market with Respect to the 2002 Reduction in VAT on Books in Sweden In 2002 the VAT (value added tax) on books in Sweden was reduced from 25% to 6 %. The reduction was effected in response to a cultural policy, whose aim was to ”improve the conditions for literature and reading” and ”stimulate a diversifed out

Sustainability criteria: their indicators, control, and monitoring (with examples from the biofuel sector)

Background The purpose of the article is to research and analyze the notion of sustainability criteria in their function of an emerging tool to promote and safeguard sustainable products and their sustainable production. The article addresses critical issues, which are important for deeper understanding of sustainability criteria and their practical use. In this, the article examines the existing

Increased pulmonary blood volume variation in patients with heart failure compared to healthy controls; a non-invasive, quantitative measure of heart failure

Variation of the blood content of the pulmonary vascular bed during a heartbeat can be quantified by pulmonary blood volume variation (PBVV) using magnetic resonance imaging (MRI). The aim was to evaluate if PBVV differs in patients with heart failure compared to healthy controls and investigate the mechanisms behind the PBVV. Forty-six patients and 10 controls underwent MRI. PBVV was calculated f

Intergenerational Care in Corona times. : A Study of Relationships, Commitments, and Practices of Care in Swedish Families during a Pandemic

The corona pandemic has put intergenerational relationships in focus in ways previously never experiences. In many national contexts, lockdowns and restrictions have caused forced generational separation in families. In Sweden, the official government standpoint of generational separation – all citizens over 70 were to avoid contact with others, and especially to stay away from interactions with g