Filetype
Title Identifying critical service issues in the service encounter – a first step in the development of a conceptual for the shipping industry Author Claas Boomgaarden Key Words Service Quality, Service Encounter, SERVQUAL, INDSERV, PDSQ, LSQM, Shipping Industry, Service Science, Service Dominant Logic, Relationship Marketing Purpose The purpose of this research is to provide a first step in th
Background: Many companies are today struggling to keep up with the challenges that have arisen from the increase of globalization and harder competition during the last couple of decades. This might reflect on companies as they need to do a strategic organizational change in order to create or retain a competitive position on the market. Those kind of change projects are usually difficult to
The reality of climate change and the substantial impact it can have on our environment and social systems in the future is globally recognized. Intergovernmental Panel on Climate Change (IPCC) have acknowledged that global warming will lead to higher temperature and less precipitation and that it will have an effect on food safety, especially in developing countries. The aim of this study is to i
Working Capital Management (WCM) is a management tool used in large companies to optimize the use of cash by minimizing the amount of cash tied up in working capital accounts, in order to reduce the risk of insolvency and to increase profitability. One of the main reasons why start-ups fail is related to liquidity issues. Despite a wide acceptance regarding the importance of WCM for start-ups, the
This Master Thesis report describes the development of a new surveillance camera design containing PIR-sensors (Pyroelectric Infrared). The background to this project lies in the idea that PIR-sensors and video-motion detection technology can complement each other and thereby reduce false alarms. Research on PIR-sensors and optics were carried out to gain and understanding of the limitations and p
Bygg- och anläggningsbranschen är, och kommer fortsatt att vara, en extremt viktig gren av det svenska näringslivet. Av konstanta och beräknade ökningar i befolkningsmängd följer nödvändiga satsningar på bostäder, infrastruktur och industrier. Det är därför av största vikt att den kontroll, alltså besiktning, som sker av byggen utförs enligt kontrakt och avtal samtidigt som denna är smidig, korrekThe construction industry has historically constituted, and will continue to constitute, an important part of the Swedish industry. Projected population increases will require important investments in housing, infrastructure and industry. It is therefore of upmost importance that construction surveying be conducted in an accurate, efficient and timely manner so as not to impede the delivery of the
This thesis aims at comparing the differences between Chinese welfare system and Swedish welfare system in respects of maternity insurance, parental leave and childcare. The reason comparing welfare system in these specific aspects is because they have intense relations with the mothers’ and children’s benefits. They also influence the mothers’ will of pregnancy. Selecting these two countries as t
The Common Agricultural Policy is one of the most important policies within the European Union. However, the support from CAP have had some unexpected consequences for the environment. Major changes were made in 2003 regarding the way payments were given to farmers, in order to reduce the environmental impact of agricultural production. The support was made decoupled, which basically meant a great
This study investigates strategies for igniting hydrogen in compression ignition engines, a process traditionally hindered by hydrogen’s high ignition temperature. In conventional dual-fuel engines, a small diesel pilot is often used to ignite hydrogen, taking advantage of diesel’s lower ignition temperature to initiate combustion. While effective, this approach introduces carbon emissions, limiti
This article elaborates on the notion of “decarbonisation by dispossession” in order to shed light on the contradictory character of capital-driven energy transitions. First, we suggest conceptualising “decarbonisation” as a “socio-ecological fix” to intersecting, climate-induced crises of accumulation and hegemony, aimed at saving capital rather than the planet. Second, reflecting on the mineral
This thesis consists of three essays in dynamic panel data econometrics. It studies the estimation of persistent dynamic relationships in panel models with unobserved heterogeneity and predetermined regressors, combining methodological contributions with an application in growth empirics.The first paper analyzes structural breaks in persistence in a dynamic panel first-order autoregressive model w
This paper describes measurements of the transverse momentum spectra of W and Z bosons produced in proton–proton collisions at centre-of-mass energies of s=5.02 TeV and s=13 TeV with the ATLAS experiment at the Large Hadron Collider. Measurements are performed in the electron and muon channels, W→ℓν and Z→ℓℓ (ℓ=e or μ), and for W events further separated by charge. The data were collected in 2017
Hard alumina-based coatings can be applied to cast iron brake discs using a plasma electrolytic aluminating (PEA) process to enhance wear and corrosion resistance and reduce brake particle emissions. This work was first to study the influence of friction wear on corrosion property and then investigate the influence of corrosion on brake particle emissions from cast iron discs through comparison of
There has been a growing interest in how workers in high-carbon industries are impacted by low-carbon transitions and how such transitions can be implemented in a way that is just. This study explores the socio-cultural dimensions of these processes, focusing on the role of identity in shaping workers’ perceptions of low-carbon transitions and their ability to navigate change. It does so through a
The integration of machine learning (ML) into software operations (MLOps) has significantly increased the demand for data to train and test models, making data sharing and reuse essential to mitigate the high costs of data collection and preprocessing. This study aims to advance the understanding of data sharing within an MLOps context by examining the establishment and governance of a data ecosys
Lignin, a structurally intricate and heterogeneous phenolic biopolymer, holds considerable promise as a sustainable alternative to petrochemical-derived materials across diverse applications in the energy and materials sectors. However, precise lignin molecular weight and structure determination remains challenging due to its intrinsic tendency to aggregate in solution and the absence of chem
Popular Abstract in Swedish Bildning, bearbetning och upplagring av cathepsin G, proteinas 3 och azurocidin - närbesläktade bakteriedödande proteiner i vita blodkroppar Människans kropp utsätts dagligen för fientliga attacker av olika sorters mikroorganismer, tillhörande bakterie-, virus- eller svampsläktet. Så länge vi är friska och vårt immunförsvar fungerar, kan vi som tur är framgångsrikt fö
The theme throughout this book is the buildning up of a new societal structure and the conflicts encompassed in such a project. I discuss the societal changes in Sandinista Nicaragua by way of placing the revolution in a historic, political, and social context. Throughout the work process it became increasingly clear that the conflicts of the FSLN were in principal due to two factors. First, the F
